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Privacy Policy

Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

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Privacy Policy

Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Icon

Privacy Policy

Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

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Last updated May 30, 2025

Information We Collect

RoxConnect provides the mobile application as a Freemium service. This SERVICE is offered at no cost and is intended for use as is.

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

By using the RoxConnect app, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used solely to provide and improve the Service. We do not share your data except as described in this Privacy Policy.

Information Collection and Use

To enhance your experience, we may require you to provide personally identifiable information, including but not limited to:

1. Full Name

2. Email Address

3. Country

4. Gender

5. Birthdate

6. Preferred Language

7. Fitness level

8. Gym affiliation (if any)

9. HYROX competition history (optional)

This information is securely stored and used exclusively to personalize your experience within the app, suggest workouts, and connect you with other HYROX athletes.

Data Security

We use commercially reasonable methods to safeguard your data. However, no system is 100% secure. By using RoxConnect, you acknowledge and accept this inherent risk.

Third-Party Services

The app uses third-party tools and analytics providers that may collect data to identify or analyze usage patterns. These include:

• Google Play Services

• Google Analytics for Firebase

• Sentry

We recommend reviewing their privacy policies for further information on how they handle your data.

Log Data

In case of an error in the app, we collect data called “Log Data” via third-party tools. This may include:

• IP address

• Device name and model

• OS version

• Time and date of usage

• App activity and crash reports

This data helps us improve the app and resolve issues quickly.

Links to External Sites

RoxConnect may contain links to external sites or social platforms. We are not responsible for the content or privacy practices of these third-party sites. We recommend you review their respective policies.

Cookies

While the RoxConnect app does not use cookies directly, third-party tools integrated into the app may use cookies to improve their services. You may choose to accept or refuse cookies via your device settings. Some features may not function properly if cookies are disabled.

Children’s Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe your child has shared personal information with us, please contact us immediately at hello@roxconnect.com and we will take prompt action to delete it.

Account Deletion

How to Delete Your Account

You have the right to request deletion of your account and associated personal data at any time. To delete your account:

  1. Email Request: Send an email to hello@roxconnect.com with the subject line "Delete My Account"

  2. Include Required Information:

    • Your registered email address

    • Your full name as it appears on the account

    • Reason for deletion (optional)

  3. Verification: We may contact you to verify your identity before processing the deletion request

  4. Confirmation: You will receive a confirmation email once your account has been successfully deleted

What Gets Deleted

When you delete your account, we will remove:

  • Your profile information and account details

  • User-generated content and preferences

  • Communication history and messages

  • Device information and app usage data

  • Marketing preferences and consent records

What We May Retain

For legal, security, and business purposes, we may retain certain information for a limited time:

  • Transaction records (for tax and accounting purposes)

  • Customer support communications (for quality assurance)

  • Data required to comply with legal obligations

  • Aggregated and anonymized analytics data that cannot identify you

  • Information necessary to prevent fraud and maintain security

Retention Period

  • Personal Data: Deleted within 30 days of your request

  • Backup Systems: May take up to 90 days to remove data from all backup systems

  • Legal Requirements: Some data may be retained longer if required by applicable laws or regulations

Before You Delete

Please note that account deletion is permanent and irreversible. Consider these alternatives:

  • Deactivate: Temporarily disable your account instead of permanent deletion

  • Data Export: Request a copy of your data before deletion

  • Privacy Settings: Adjust your privacy settings to limit data collection

Contact Information

If you have questions about account deletion or need assistance with the process:

  • Email: hello@roxconnect.com

  • Subject Line: "Account Deletion Support"

  • Response Time: We typically respond within 2-3 business days

For urgent deletion requests or concerns, please include "URGENT" in your subject line.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any changes via the app or email, and the new version will be available on this page. Please review it regularly.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at hello@roxconnect.com