Your HYROX partner dropped out: what you can do

If your HYROX Doubles or Relay partner drops out, you can swap in someone else only if your ticket has the Lite Flex or Flex add-on: one name change, done in your HYROX account before 7:59 am (event time) the day before your race. Without an add-on the ticket can’t be changed, refunded or moved to another race.

Injury, illness, a work trip, a breakup: on r/hyrox, losing a partner close to race day comes up again and again, and so does confusion about what Flex actually allows. Here’s how it works, based on HYROX’s official FAQ and event pages.

What each ticket type lets you do

	No add-on	Lite Flex	Flex
Change the name on the ticket	No	Once, until the day before	Yes, until the day before
Refund	No	No	100% up to 31 days before, 50% up to 7 days before
Move to another race, day or division	No	No	No
When you can buy it	—	With the athlete ticket, until race day	With the athlete ticket, up to 6 weeks before the race

Notes:

• Add-ons can only be bought together with the athlete ticket, never added afterwards.
• Refunds don’t include the Flex fee or the service fee.
• Prices for Lite Flex and Flex vary by country; check the ticket shop for your race.
• Charity tickets can change name with an add-on, but are never refundable; the new athlete takes on the fundraising commitment.

How to change your partner’s name

1. Make sure the ticket is personalised in the HYROX account of the person who bought it.
2. Use “Re-Personalise” on the ticket and enter your new partner’s details.
3. Do it before 7:59 am, event time, on the day before your race day (your race day, not the first day of the event).

Only one name change is allowed per ticket. Nothing can be changed at the venue.

If you don’t have Flex

Without an add-on, the ticket can’t be changed, refunded or transferred. Your options are limited:

• Your partner races anyway, if it’s safe for them to do so. Check with a doctor for injuries; the rulebook also has a process for racing with an adaptation, which means you’re marked Out of Competition but still get a finish time.
• Contact HYROX customer support for your region to ask about your specific case. They’re the only ones who can make an exception, and the published policy is that they don’t.
• Plan better next time: if there’s a real chance one of you can’t make it, the Lite Flex or Flex add-on is worth it.

World Championship qualification slots

If you qualified for the World Championships as a Doubles pair, the rules are stricter: those registrations are non-transferable and non-refundable, and the rulebook says your registered partner cannot be changed or substituted.

Finding a replacement partner fast

You need someone going to the same race, on your day, in the same division, with a similar running pace:

• Ask your training group or gym first: someone who already trains for HYROX can step in with short notice.
• Post in local groups with the race, day, wave, division, your pace and the fact the ticket is already paid.
• Use RoxConnect: open your race page, for example HYROX London or HYROX Melbourne, and see who is going and looking for a partner.

Once you’ve found someone, check the essentials together using our guide on how to find a HYROX Doubles partner, and agree how you’ll split the stations: the HYROX Doubles guide has the rules.